Return Policy
We have confidence in the effectiveness of our B-Cure Laser and encourage you to experience its benefits firsthand. However, if you find the device’s performance unsatisfactory, you have the option to return it and receive a refund. Please adhere to the following instructions: return the device in its original packaging, including all original parts and accompanying documentation, within 30 days of receipt. A full refund will be issued only for devices in “like-new” condition (i.e., undamaged, unscratched, etc.). Please contact us for return authorization. To process your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
After we receive and inspect your return, we will email you to confirm that we have received your item. We will also inform about the approval status of your refund.
Once approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within 2-3 weeks.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
2-year Warranty
The warranty period is 24 months according to company regulations. The manufacturer ensures the performance, safety, and reliability of the equipment, provided that all repairs are carried out exclusively by authorized personnel.
Instances where warranty coverage will not apply include:
- Any malfunction resulting from operating the device in a manner that is inconsistent with the instructions for use and the user’s guide.
- Any malfunction attributed to power outages, fire, water damage, or any event classified as Force Majeure (including earthquakes, floods, lightning strikes, or acts of war).
- Damage resulting from a fall, breakage, negligence, or neglect by the user (including deliberate actions), accidents, exposure to dust and/or water, insertion of foreign objects, penetration of fluids, signs of moisture, or any form of corrosion.
- Handling, altering, repairing, or attempting to repair the products by unauthorized individuals or in instances where the product details or serial number have been altered, erased, or removed.
- Subjecting the device to sunlight, heat, or any form of liquid exposure.
- Damage, whether direct or indirect, caused to the product due to unreasonable usage.
- Damage, whether direct or indirect, caused to the product by the replacement of parts conducted by anyone other than the manufacturer, or by attempting to connect the device to equipment not authorized by the manufacturer.
- Damage or defects resulting from incorrect use, improper combination of the product with another product, or the use of incorrect connection cables.
Attention: 2-year warranty is for B-Cure Laser device only, not including batteries, charger and stand.
Need help?
Contact us at [email protected] for questions related to refunds and returns.
